Game Mthatha

I'm a student who bought her Acer laptop late February only for the laptops back screw's to start fall out .When I took it back the workers there accused me of changing the screws there and refused to help me. This pissed me off cause why would I damage my laptop that I paid for using my whole allowance, I spent so much money even had to top up. Was so disappointed they couldnt help me instead they made me look dumb and like a lair. I'll never lay foot eGame, got very bad service and lapho they were so nice when I was buying the laptop If I could rate the zero stars I would.

Service at Game Plaza is very poor at the delivery point. Inside the store service is not quick due to lack of staff . I stood by the delivery gate without anyone trying to hear me out. There were people outside but they felt to continue with what they were doing. Eventually after 20 minutes outside the gate the security lady guard came to me and wanted to see the receipt. Woow this is a bad experience ever.

So disappointed by your service. I was at Game Mthatha Plaza on the 26/03/2025 to purchase a TV JVC 40". Unfortunately I couldn't get it because they were unable to scan it at the till. I was told to come back later. Came back 3 hours later, same thing happened I was then told to return on the 27 still no assistance. So my question is how could you guys display something you cannot sell? Mind you I'm heavily pregnant that time

The service at the Customer service department is disgusting. You get here, there is no one, you wait for a good 5 to 15 minutes for someone to come and assist. I have been here since 12:00 and now the time is 12:42, the lady with the name "Portia" just goes up and down, no feedback to give me an idea what's going on. I've never thought canceling a laybye, crediting a client and creating a new purchase order would be this difficult 😡.

Very poor service, under staffed been waiting for someone to void a transaction for an hour after waiting in line for 20 plus minutes cause there's only 2 cashier out of 12 tills. Not our first incident similar to this. Mthatha Plaza game needs to train staff they don't know how to solve general problems, not apologetic for wasting time and very slow when walking.

My mother bought a Plasma TV at game just this past December 2021 at Game in Mthatha Plaza. They started using or trying to use the TV a few days ago as they were not home during the December holidays so the TV was at home still in its box. When she turned the TV on, it kept going on and off repeatedly and she took it back to the store. She was told the TV would be returned to the supplier to examine the problem and would be called when it is fixed. To our surprise, she was called today and told that the problem was the power button in the TV hence it went on and off and that there is nothing they can do as it is physical damage. The TV has no visible physical damage, how does a faulty power button become physical damage??? The TV was bought last month and never used until they came back from holidays, it has no physical damage whatsoever but my mom is told to come collect it! I would really like to see the report of the assessment that was done on this TV which informs this non-existent "physical damage". Our parents are really taken for a ride by these mainstream retailers. I have been going through some reviews here and I have noticed that this "physical damage" spin is frequently used to mask the supply of sub-standard goods to consumers. I will exhaust all avenues to make sure my mom is exempted from this daylight robbery!!

If I could give a negative rating I would! Absolutely horrid service. Came in to buy a TV and 45 minutes later I still haven’t received assistance after looking for a staff member! I’ve been told that only one person is working in this department,how during this time of the month. You’d be better off buying online!