Absolute Pets Head Office

Terrible delivery service – extremely disappointed I have been a loyal Absolute Pets customer for years, but after my last two orders I will not be ordering from them again. My first order was never delivered and then cancelled without explanation. I received no communication and had to chase them to find out what happened, and I am still questioning whether a refund was even processed. Giving them the benefit of the doubt, I placed another order — which turned into an even bigger disaster. The delivery was delayed, marked as "successfully delivered", yet the order was incorrect and incomplete. I ordered Hill’s Science Plan Small & Mini Breed for my tiny dog and instead received a completely different brand (Locuno) with large pellets my dog cannot chew. None of the other items I ordered were delivered initially. This isn’t a minor error — it directly affected my dog’s health. It also makes me wonder whether my correct order was sent to someone else, which is deeply concerning. Absolute Pets used to be reliable, but based on this experience, their delivery service is chaotic, poorly managed, and not to be trusted. I would strongly caution others against ordering online unless you’re prepared to chase missing items and incorrect deliveries. Extremely disappointing! Certainly never ordering online from them again!

Very disappointing service over Black Friday. 4 items I purchased were not actually available, but appeared so online. Delivery has still not taken place ,11 days later. Monday it was taken to the wrong address (despite my address being very clear and used correctly for many years) and yesterday it was allegedly en route and simply no-showed. I'm hoping today is my day, but im still utterly disappointed. It should be a very simple service - order, pay, deliver. Update your website and employ a reliable driver. Pull up your socks, Absolute Pets. 🙏🏼

You make delivery commitments, for orders accepted and paid for, but are unable to provide the service you offer. The customer has to chase this up and try to reach resolution, as the online service is NONEXISTENT with no customer focus or effort. Total joke, and not worth supporting Absolute Pets!

**Edited** Someone from Absolute Pets reached out and it was finally sorted, it's just frustrating that it had to come to this to get a reply. They should be called Absolute Disaster, looking at the recent ratings I'm not the only one that had issues with my black Friday order. I've reached out numerous times via email and either don't get a reply or get some canned response. Meanwhile weeks later I'm still stuck with the wrong products.

It has taken them 8 days to deliver my dogfood I bought online to the store. It is still not there. I have been promised that it is coming at 2 o clock the next day every time I have phoned. We will wait and see tomorrow. From now on I will walk into a shop and buy food for my dogs, At least this way I wont have to buy double. never again. Do not offer e commerce services if you have a broken system. Please

Delivery service is well below par - quite sub-standard compared to competitors. I ordered a product via the app and received an email a couple days later saying that the product was delivered (it wasn't!) - the email note had a fraudulent signature (added in by the delivery driver). I was told by the call centre that a 3rd party provider is used -> in my view Absolute Pets are the one face to the customer and should ensure that their delivery service is up to standard. Not happy at all with this experience - not sure it's worth placing orders if they may never be delivered.

Absolutely shocked called in for a quote to groom my yorky and I said I wanted a full groom everything done but when I paid it was more then double what I was quoted, Absolutely shocking you will never see me again and to top it all i said I dont want her short and what did they do they cut her short, she looks shocking not even cut evenly totally butchered