Pet Paradise

We once booked our dog here and the experience was so bad we’ve never used kennels again. When we landed back in the country on collection day, they told us they were closing early at 13:30. Because we were still en route to Jhb, they said in that case we will only be able to collect our dog three days later as they would be "closed". When we finally fetched her, she jumped into the car and did a full shake-off, shedding an alarming amount of hair – likely from stress or lack of handling. We were promised updates and photos, but received only one set of three photos taken within seconds of each other. It honestly felt like she’d had no interaction for the entire stay. I absolutely would not recommend this place.

Jane guided me every step of the way with our pet relocation to the UK. Her patience in answering every question (and I had many), to calming my frequent panic moments, was amazing. She was so helpful right up to where we actually got our doggy. Thank you Jane!!

Our dog's favourite home away from home. They really add the personal touch! Over holidays they even send us photos of our dog enjoying himself to let us know how he is doing! A warm thank you to all the friendly staff at Pet Paradise.

Doesn't even deserve one star! I am extremely disappointed with my experience at this dog shelter. I trusted them with my dog’s safety and wellbeing, but when I got my dog back, they were visibly terrified. My dog was flinching at sudden movements and showed clear signs of fear that were not present before staying there. It’s heartbreaking to see your pet come home anxious and scared, especially from a place that is supposed to provide care and protection. This raises serious concerns about how the animals are handled behind the scenes and whether proper supervision and compassionate treatment are actually in place. I would strongly caution other pet owners to think carefully before leaving their dogs here. No animal should leave a shelter more fearful than when they arrived.

Had my Jack Russell and labrador groomed. Mainly took the Jack Russell for nails to be cut which was not done apparently because the dog was difficult to handle. Had I not checked it would have been a waste of my money. Otherwise job we'll done and very reasonably priced.

Jack Russell and Labrador groomed. Took a good few hours to be done and one dog's nails weren't cut which was the main reason for having her groomed. Otherwise all good.

I was there yesterday to look at a kennel for my dog.The lady at reception was really unfriendly and unhelpful,so i won't be sending my dog there.