The Fluffia Pet Grooming Specialists for Dogs & Cats, Cape Town

Toska went for a wash and haircut yesterday and he looks absolutely gorgeous. Thank you Fluffia and aunty V for making my boy look so handsome.

I loved how my toy poodle puppy was taken care of at Fluffia Newlands! Definitely will come back, thank you guys!

They will treat your dog with the care and attention they deserve at The Fluffia! I love that their set up has zero cages but rather a cute little picket fence style waiting area. The bathing areas seem to be designed for the comfort of fur babies instead of the groomers. Location is at a vet so you can stock up on supplies while you wait or visit the shops or restaurants that are on their doorstep. Snowy can be very anxious but I feel that since going to The Fluffia she is much happier. Grace had her first grooming experience here and she always seems happy to go back. Highly recommended.

My dog had been here for more than 2 years now, the service was great, my dog had some funny haircut sometimes but that’s alright. The only concern is that my dog is scared to go to the place now, and that had never happened before. I booked him a wash and groom service twice last month, his tail was tucked up, and the urge of wanting to leave the place made me wondered what happened in there.

Affordable and very friendly staff, good communication, can't wait to go again

After our former groomer retired we needed to look for a new one and came across The Fluffia and were impressed by their online presence and online rating. This is why we decided to give them a try. To get a desired result we even presented The Fluffia with a document detailing exactly what we wished for. Nothing outrageous: Trim to half her coat length, rounded face and to keep certain areas as they were. The outcome was the absolute worst possible. Not only was every detail ignored, it was as if they let someone without any experience loose on our poodle mix. They used a shearing machine that resulted into a very unevenly cut coat that was so short that nothing could be done to rectify the situation. Some areas are so close to her skin that its hard not to believe a razor was used. It is bad enough that her eyelashes were cut, but even worse that they were so unevenly cut. To summarize: It's as if the groomer put effort into trying everything to demonstrate what is not supposed to be done. We were ensured that our dog didn't suffer under any stress, but just looking at how close the clipper was to her skin and how uneven her coat is, this is very hard to believe. I never believed in dogs having to wear clothes, but our dog's coat is so short that she freezes at night which is why we have to put a jersey on her. The only thing that is worth commending is the quick and professional response from the business owner: She seemed to understand the severity of the situation, we received a full refund and an apology. This however does not change the fact that it will take months for what has happened to be resolved. I'm sure many other owners will agree: our dogs aren't just pets, but part of the family and that is exactly the reason why I need to stand up for what has happened and voice why I could never recommend The Fluffia to anyone!!!

The fluffia is just wonderful. Even though they mainly groom dogs they agreed to shave my Persian cat. They were extremely helpful in guiding me through the process of sedating him at the on premise vet first and made sure the booking experience was smooth and efficient. Even though my cat was extremely matted Aunty V did a great job and gave him the perfect lion shave for summer!!