Repticube

Order #1581 was placed on 19 December. It was an RC120 bundle with add-ons. Spent well over R4500. No communication received regarding shipment or any ETA. Website says 5-7 working days and that orders that are placed by the 19th December will still be delivered on-time even though they are closing and other orders will be shipped from the 6th of January. I have called the number, sent emails, whatsapps to no avail. Finally reached someone who said that the order will be shipped the 24th December - no tracking number and no further replies or communication received. The phone number does not work, emails go unanswered and whatsapps are ignored. I am starting to believe that this is a scam. I saw them once at the SOS reptile expo and I really liked the enclosures but now I am unsure. Either communicate or contact me or give me a refund so that I can take my business elsewhere. Never again. Do not recommend. Also looked on Hello Peter - bunch of bad reviews. Unfortunately I am in Gauteng so I cannot just pop in at their store in Capetown. It is sad that I placed another order with another reputable reptile company on the 27th and I have already received word today that they are getting my order ready for shipment. Edit/Update: Great Products but Customer Service SUCKS! Received my order #1581 on Monday 13 January, after a lot of miscommunication, date changes for shipping and excuses of product supply not being available yet and waiting for stock. If I did not message for feedback then I would not have known the status of my order. The enclosure was built and setup and finalized by Wednesday evening 15 January. All the products came in tact and working fine but between the 2x medium hides (which came flat packed like the enclosure) and the enclosure itself, I was given 6x screws less than needed. Luckily, everything was sturdy enough for it not to be a problem. Also had to buy some electrical supplies due to the LED light that did not have a plug. But everything was sorted and setup and working. My ball python (Wasabi) is very happy. The PVC enclosure holds humidity and temps very well (I went bio-active) also Wasabi shed for the first time with me inside the new enclosure and it came out in one full piece so everything is perfect. The products are great. The customer service and communication and business practices suck. They did not once apologize or try to do damage control. They even said that I should not go "bad mouthing" them on all the platforms. But I feel like if no reviews were sent then they would not have replied and given me any feedback whatsoever because between the 2 email addresses and the 2 cell numbers that I have used, the only feedback came from one cell number on WhatsApp. As I said, 5/5 for the products but 0/5 for the company itself. Happy with the products, luckily will not need anything else from them and I will rather pay more and go to another supplier for better customer service.

I am deeply disappointed in this store. After I explicitly told them I do not want a hide that is chipped they sent it to me anyway. Its not only chipped, it has a big chunk of it missing. The order took extremely long to get to me. Talking 10 days where they say 2-3 days on the site. I will not be making use of this establishment because our values on ethics do not align.

Very chuffed!! Bought my second set of snake tongs and retractable hook. Repticube's delivery was really quick and the price excellent. I love the quality of the tools. Well done guys!

Owner has the furniture store below, and Enclosure + reptile products upstairs. Very brilliant service, worth the long drive if you live in the Southern suburbs.

Repticube has been amazing for all my reptile needs. Their service is fast, friendly, and reliable, and I love their local product range—especially the Urban Gecko Balanced Diet. Their PVC enclosures are a standout: super lightweight, easy to set up, and honestly, so sleek and sexy in any space! They’re practical and look great. I also really appreciate the extra help they offer with permit info and support. Definitely a top choice for any reptile keeper. ⭐️⭐️⭐️⭐️⭐️

Very professional, friendly and knowledgeable staff. The enclosures are beautiful, extremely user friendly and well manufactured. I highly recommend Reticule to any true reptile enthusiast!

I ordered from them 2 weeks ago..Now i can't get hold of them..not answering calls or whatsapps..