ClickAPet

Ordered cages and paid in full back in April 2025. Excuses and delays. Bad communication. Waiting for a refund, but still more excuses. Very disappointed.

Excellent doing business with Louis. He definitely got a customer for life. Went out of his way to assist me and I am extremely happy with the products.

Incredibly pleased with my experience. My order was processed quickly, I was updated regularly and when I had an issue with the thermostat (my own fault) Louis was a gentleman and assisted me with my connection and offered to replace the unit should it be faulty. Highly recommended.

I placed an order on the 4th of June. Since then the order has been 'processing'. I enquired about this order on the 9th of June when they claimed it got damaged in transit, although if that was the case no one bothered to let me know until I enquired. On the 12th I was told they would be resending and would send tracking info. . . and of course nothings has happened.

Placed an order on the 31st of January and it has never arrived. I have tried to call and leave messages, but nobody gets back to me. I have now managed to contact them, and received a full refund.

Clickapet refunded me for a purchase I recently made as they could not fill the order. They remain a top quality reptile goods supplier. Thank you Louis for your response and the refund, much appreciated. Neil.

Great service and products. Louis always goes out of his way to keep customers happy. Recommend him to everybody.