Dis-Chem Pharmacy Highveld Mall - Witbank

I was disappointed on Sunday the 9th I wanted to buy a product for about R18.99 and I only had R100 with me but the guy who was a cashier (coloured guy) who was supposed to help me immediately when he saw my money he just said "I've got no change" just like that not even referring me to someone or call the supervisor for change I was so disappointed because I'm always shopping there and I love dischem so much. Thanks very much

We had an elderly lady passout in Dischem, the manager and Sister rushed to help us. They brought a wheelchair and assisted us to the clinic. The Sister went out of her to check that everything was in order. The security helped us push the wheelchair to the car. Everyone was very helpful. Fantastic people and a lovely shop.

I had a very good experience with the dispensing staff today. Thank you to Carissa(?). I received advice on medication that might work better than my current medication. Definitely a better experience than on previous visits. The Checkout staff on the other hand have always been friendly and helpful.

Amazing service from Guguletu at the Highveld mall branch. I placed an order online for a product that was out of stock she contacted me the very next day to let me know they did not have stock but that she was trying to source it from a different branch. She contacted me several time throughout the day to give me feedback unfortunately they were unable to get the product however she really went out of her way to assist me. Awesome customer service 🌸.

Pathetic "service" (understatement) 1. I was given the wrong purfume range; DKNY "Extra Be Delicious" and not the "Fresh Blossom"; the boxes look near identical. I only found this out, after I arrived home. 2. It came in a promotion box with an exstra "Be Delicious" stated as "free" on the box. The lady assured me it will still count for the "One Day Only" 25% discount 3. When I went to pay at the Purfume Till, I was told "sorry, I am closed, go stand in the "normal" row" 4. Going to the "normal" row, I found the row standing unto the back of the shop 5. There was only one (1) Till functional (#7). There were two more Tills "open", but for as long as I stood in the que (45 minutes), there were no movement at them, only Till 7 was servicing the clients 6. When I was finally helped (after 45 minutes) standing in the que, waiting with one (1) item, I was told "sorry, the promotion does not count for the 25% discount". I told the lady this is not I was assured at the purfume counter... she then went off to "find out"; she came back and told me "she is waiting for an answer" 7. By that time I was angered beyond myself. What pathetic service is this...? Disgusting is the word. It was clear none of the staff could give a dime for the snaking que, not being helped. Neither was there any Manager in sight. 8. I told the lady "just give me the damn item" I cannot waste more of my day, standing for more than 45 minutes, with one (1) item to pay for. Plus it was clear, they could not be cared about it (not their problem) 9. Thus, now I have an Item which is incorrect, and, on which I never got my 25% discount 10. It is not strange for me to spend R5000 (and more) at Dischem per month. However, I believe I need to consider Clicks from hence on. I cannot and will not accept such disgusting "service" 11. This is in fact, not the first time this pathetic service was observed; however, I then just turn around and go buy elsewhere; today I endured the torture of waiting in the que, because of the "one day only 25% discount", which as it turned out, I was declined 🙁

Dispensary and Clinic are really bad at getting back to their queries. Communication and willingness to assist is honestly none existant. Very frustrating.

I would like to lay a formal complaint against "Precious" in your dispensery department, at the Dischem Hiveld Mall, who promised to call me back yesterday and didn't think I was important enough even this morning as she put me on hold to go through to someone at Dischem that was less busy and I was cut off, Charmaine Antonio, a very ver unhappy customer!!!!