Builders Warehouse Richards Bay

I want to raise a concern regarding the service I consistently experience at the receiving area of Builders Warehouse. On my recent visit, I encountered the same challenge I have faced before ,lack of assistance and unwillingness to help from staff stationed at receiving. Please see attached pictures for your reference, as they reflect the situation at the time. There were two staff members seated and occupied on their phones. When I approached for assistance, they were not willing to help and repeatedly directed me elsewhere without offering any clear guidance. It took the intervention of a male staff member whose dressed in grey overalls on the pictures, who attempted to assist me and even approached the two ladies to seek clarity. Unfortunately, they were still not cooperative and continued pointing him to "ask someone else" instead of assisting directly. As a supplier/customer who relies on efficiency at the receiving area, this kind of service delays operations and creates unnecessary frustration. I believe professionalism, accountability, and teamwork are essential in a receiving department, as it represents the operational backbone of the warehouse. I also sent an email to Christo complaining about this and never received any response. I trust that management will look into this matter and address the conduct displayed, as it does not reflect positively on the warehouse’s service standards.

Staff saw me searching for items and carrying heavy, bulky goods but chose to ignore me. Not one person stepped in to help.

Unbelievable poor, they have stock that they don't know about. Tried to buy a cushion and they couldn't sell it because no one in the store knew the code or the price. After 30 minutes of searching was asked not to buy it and leave it

Not a happy customer, we bought wood for cupboards and 3days later it's still not done, it was laying at the bottom of the pile, the guy said today, this morning when we went in to see if it's done, it still layed on the bottom of the pile with new wood on the top, I'm not happy

By now we all expect Builders to be as good as Builders happen to be, and this one is. But. This is Richards (ykwim) Bay - heat wave Capitol of the southern hemisphere! - and no industrial aircon? What's that hole doing in your foot?

Had a great experience! Was assisted by Muzi at the paints department and he went over and above to assist us to get all we need! We found what we were looking for, and got some great advice as well! Keep up the great service!

Love the customer service here, the staff , they're professional, helpful, friendly and welcoming