Game Somerset Mall

I bought a Hisense soundbar and a dispenser fridge from Game Somerset Mall almost a year ago, and I’m still happy with both! Great quality products and helpful staff who made the shopping experience smooth and easy. Definitely recommend ⭐️⭐️⭐️⭐️⭐️

😡 Formal Complaint: Un-RICA'd Phone Purchase - Game Somerset West To: Game Head Office Customer Service Date: December 16, 2025 Subject: Urgent Complaint Regarding Un-RICA'd Phone Purchase and Poor Service - Game Somerset West (Transaction Date: December 15, 2025) Dear Game Head Office Customer Service Team, I am writing to express my extreme dissatisfaction and frustration regarding a recent purchase at the Game Somerset West store. The core issue is that the cellphone I purchased yesterday, December 15, 2025, remains unregistered (not RICA'd), rendering it unusable. Timeline of Events and Grievances Date of Purchase: December 15, 2025. Initial Promise: The sales representative at Game Somerset West acknowledged that the RICA process could not be completed at the time of purchase but assured me it would be done by today, December 16, 2025. They took a copy of my ID for this purpose. Current Status (December 16, 2025): The phone is still not RICA'd. This means I have paid for a product that I cannot use, directly contradicting the assurance I was given. Interaction with Management (Basel): I spoke with a manager named Basel today at 12H30. His response was highly unhelpful and dismissive. He suggested that I locate the receipt to identify the original sales assistant, even though Game already has a copy of my ID and, presumably, records of the transaction and the details needed for RICA. He failed to provide a solution to rectify the store's error during our conversation. The Impact of This Failure I was given a false promise, leading to wasted time and inconvenience. The store took my personal identification details (ID copy) but failed to complete the required legal registration process. The manager, Basel shifted the responsibility back to me and did not offer a clear, immediate solution to rectify the store's error. This level of service is unacceptable. I currently possess a useless product that I cannot activate or use for its intended purpose. Demand for Resolution I expect Game Head Office to intervene immediately. I demand the following actions be taken without further delay: Immediate Completion of the RICA Process: I require clear, actionable steps and a definitive timeframe for when my phone will be successfully RICA'd and usable. Acknowledgement of Poor Customer Service: The service received from the store, particularly from the manager, was exceptionally poor and needs to be addressed internally. I look forward to your prompt response within 24 hours with a concrete plan to resolve this matter. I expect to be contacted directly to the number I gave to the Manager to facilitate the RICA process for my purchased device. Regards, Neliswa

This chain may have its problems but this store stood head and shoulders in terms of the service they provided. Staff members were very happy to help, and made the extra effort to find difficult items in the store as well as find out the prices which were not displayed. The effort was deeply appreciated. Big shoutout to Logan in electronics for showing empathy and patience in explaning the different kinds of smart TVs and too his time to guide a customer through various options. This is how retail should be done. Only complaint was the the checkout queue was a bit on the long side.

I'm extremely disappointed with my experience at Game Stores in Somerset West Mall today. I visited the store to exchange a TV, and it was a nightmare. I was made to wait for over 2 hours, which is unacceptable. Not only that, but the store manager's attitude was appalling, refusing to refund my money in to my bank card and insisting on giving me cash. When I agreed on cash, she wanted to give me coins. When I finally got my refund, the manager seemed completely uninterested and rude. The whole process was frustrating and felt like a waste of my time. The service was horrible, and I'm shocked that a well-known retailer like Game Stores would treat customers this way. I've had better experiences at other stores, and I won't be shopping at Game Somerset West mall again anytime soon. To the manager, I say: work on your customer service skills. A simple "I'm sorry for the wait" or "let me see what I can do" would have gone a long way. Game Stores, sort out your customer service!

Updating this review: 10 tills, 2 workers. If you’re colored, the entrance staff will search you like you’re a terrorist at the airport. UPDATE: A year later, and the staff now search me before I even get into the shop, I see only brown people get searched, how come white people can freely enter with bags but I get stopped and searched every time I enter? I’ve had to wait in line to get searched Attitude of security staff is terrible as well, and the way they speak to you is not great at all

I got really good service, I was assisted to a very good standard, the team really showed how much they care about their customers, and I can't ask for more, thank you to Bennie, I really appreciate the assistance.

The service received from the Game branch in Somerset Mall was ridiculous. I bought a sleeper couch via their website on the 27th of Nov and the website said that it will be delivered on the 1st of Dec. When it still wasn't delivered on the 2nd of Dec, I phoned them 6 times in an hour and a half and 4 of the 6 times, they put me on hold and then put the phone down in my ear. I went to the Game closest to me (Kenilworth) and the fact that they struggled for 20 min to get a hold of the branch in Somerset Mall says a lot. After fighting the entire week with them, we finally received the couch on the 6th of Dec. Safe to say we will never buy anything from them via their website.