The Pet & Tack Online Pet Shop

I am not happy with the order. You put pills with a 5 litre bottle that crushed the pills. There was no protection for the pills like bubble wrap or something similar. The 4 partially crushed. 1 is halved and 1 completely crushed. You are ignoring my emails and DMs Update: after reading a few reviews. I decided to WhatsApp them and they responded with "how can we fix this". Wait so as a customer who received damaged goods I’m expected to come up with a way for them to fix this? The pills will be replaced by Monday but I’m disappointed by the whole incident.

I ordered an expensive bag of Royal Canin Golden Retriever dog food for my fur baby for online delivery. However, when I checked the packaging, I see the best before date on the bag was within a week. Does the pet store not check expiry dates when sending out stock? Is it assumed that my dog will eat the entire bag in 1 week?

I’ve had two disappointing experiences ordering from The Pet & Tack Shop — one in December and another now in January. On both orders, items were removed after payment with no explanation or apology. You just receive an "order updated" email, and unless you check each item carefully, it’s easy to miss what’s been removed. Emails went unanswered, and I eventually got hold of them via WhatsApp to request a refund. Between the two orders, they owed me over R1 000. The explanations were inconsistent, with no real accountability or apology. It makes me wonder how many customers might never get a refund if they don’t actively chase it. Overall, this was very frustrating, and I wouldn’t recommend ordering online from them.

⭐️⭐️⭐️⭐️⭐️ I had such an amazing experience with The Pet and Tack Shop! I reached out via their WhatsApp portal and was assisted by Javis, who was incredibly helpful and efficient. Within two hours of placing my order, a driver arrived at my door with two bags of cat food - talk about exceptional service! It’s so refreshing to find a business that truly values its customers and goes the extra mile to make things easy and convenient. I’ll definitely be ordering from The Pet and Tack Shop again. Highly recommended! 🐾 ⭐️⭐️⭐️⭐️⭐️

Great service, good pricing. I received exactly what i ordered. My order arrived quickly. Thank you.

Amazing Service, Blazing Fast Delivery, Great Prices! What more could you possibly ask for? This shop has it all. The service was fantastic, my order arrived incredibly quickly, and the prices were unbeatable for the quality. Highly, highly recommend! A truly flawless experience.

Good prices - but I ordered a cat toy from them. The picture online showed the card with two balls attached. When it arrived, there was only one ball. I emailed asking about this - ignored. Inexplicably, their prices are often waaay better than others, but this is the second time I’ve been disappointed and annoyed by them. I’ll rather pay more and avoid this. Edit: reading through previous reviews, I see their comeback for poor communication is that clients need to WhatsApp. Then why have an email address at all? Why not have an auto reply saying clients should WhatsApp? WhatsApp was only ruled as potentially able to form a binding contract in May this year as far as I am aware, but until there is more behind this, I will not use WhatsApp for formal communication with a business. AND nowhere on their website does it say WhatsApp is preferred over email. Update - Pet and Tack called us today to tell us that there was supposed to be only one ball on the card, that the pic was outdated. But McMac, ePetStore and even Takealot all sell the same item - with the same picture, the description saying two balls, and a similar price. They offered to refund it if we sent it back - but we’ve already let our cats play with the singe ball they sent, since it took them a few weeks, and this review for them to answer. So thanks for the blatant lie and thinking we’re dumb enough to believe that. Second update: I tried to reply to the below, but I can't reply - only update this, and there's a character limit! I would send you an email with everything I have to say, but let's be honest, you will ignore it. So - 1. If you don't want people to email you - remove your email address. This is a common complaint about you. Simple solution. 2. I see now that if I open your contact page, it does say whatsapp is preferred, in the blurb. But I have attached a screenshot of what comes up if, on the home page, I just hover my cursor over "contact". It does not say on the dialogue box that whatsapp is preferred. Why would I open the whole page when I have the contact details there? 2. If you had replied to my email and acknowledged my mistake, I'd have been happy. I don't want a refund. If you had called yesterday and said "sorry, we made a mistake", I'd have been happy. I would have deleted this, or at least updated it to say the issue was resolved. But you literally can't even admit to a mistake. 3. Rather than apologise, you chose to ignore my email, and then lie. And that's what's made me angry. You KNEW which product we were taking about - there was only one "ball" item in there. You said you had contacted the supplier, that the pic was outdated, and there was only supposed to be one. You did not think we were talking about the bear or the butterfly. 4. Stop playing the victim. You do this for every negative review. You don't want bad reviews? Be better. Own your mistakes and apologise. You have an online business - of course you're going to get online reviews! 5. This is the second time I have ordered from you. The first time was in 2022. Delivery took almost a month, or just over. I also struggled to get an answer as to what was happening - I can't remember if I had to keep sending emails, or if I also posted a review to eventually get an answer. So it's not like we have a stellar track record together. 6. This is not a delivery issue. This is half a product! If you buy a loaf of bread, and get 350g of bread, rather than 700g - are you ok with that? Yes, it's not a lot of money, but whether it's R10, R100, R1000, or R10k - frankly, it's about the principle now. So I tell you what. Send me evidence that you called your supplier and asked about the fact that there was only one ball, and their reponse. Send me evidence, with dates and times, names and contact details of the people you spoke to about this - and if you can prove you did not lie to my fiance on the phone, I will delete this review.